Enchanted Fiore goes overseas! - And EasyParcel screws up.

It's exhilarating, and nerve-wrecking at the same time.
I didn't realise it was Enchanted Fiore's first overseas order until my Dad heard about it and congratulated us. We shipped a luxury box of preserved roses to Thailand, Phuket a half metallic purple and gold Elegance arrangement. 

The lesson learnt is that we need to manage customer's wishes (or we end up killing ourselves, and having to pay more), and stick to our one-week delivery schedule for overseas orders. 

EasyParcel Review: Promises more but does not fulfil. 

So what happened is EasyParcel promises to be a platform that syncs your local and International deliveries, simply by entering origin to destination postal codes, both locally and internationally. 

Our customer had to have his parcel delivered by 6 October mid-day, and he ordered on 3 October. 

So on 3 October, before midnight, I ensured that we had enough credits (topped up via credit card) and managed to have the orders arranged for. SF Express for a local order, and UPS for the order to Thailand. As they were not able to inform us of the pick up time, I was at the office at 7am the next morning, to prepare for their pick up timing of 8.30am to 4pm (or something). Their system showed that there was 1 local pick up and 1 international pick up on 4 October. 

At 2pm plus, I was starting to get anxious, and therefore I contacted them via their live chat (it's insane that they don't have a number for us to call). Turns out they did not even assign our shipping. So what is their platform for? 

The record is as follows:-

In the end I had to use Speedpost Express which ships between 1 - 2 days. and it cost the company $84. I got the $42 credits back from EasyParcel, but they just left it there.

The next day, because we have credits in the EasyParcel account right? So I again tried using their platform for on demand same-day courier. The price was $15 for a delivery with Carpal (delivers within 6 hours =.=). It showed that it was a successful booking. Because I didn't trust EasyParcel (for screwing us up the previous day), I again used the live chat to confirm that my parcel was assigned, ONLY TO KNOW THAT CARPAL IS NOT ABLE TO ASSIGN A CAR. So I fell back to LALAMOVE that delivered my parcel within 1 hour of collection from us, at $15. They again cancelled the transaction and refunded me 15 credits. No I have credits but do not know what to do with them.

Sigh. Speechless. 
Hoping to find the perfect logistics solution for a time-sensitive fragile goods SME.